the home of wellness
Cacao Spa Tulum is a wellness oasis for those in search of a break from everyday life. Our top certified team offers an array of massages and facials that are well known in Tulum for their exceptional quality.
Frequently Asked Questions
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HOW TO MAKE A RESERVATION?
1. Enter our website.
2. Find which of our services fits your needs.
3. Discover how our extras can enhance your experience.
4. Schedule with us through WhatsApp (+529982418650) & enjoy!
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WHERE ARE YOU LOCATED?
We are located in the heart of downtown Tulum (Av. Tulum 32 between Av. Satelite and Av. Centauro) on a second floor in front of Strawhat Hostel.
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DO I NEED TO BOOK IN ADVANCE?
No worries, we do take walk-ins! However, you would be subjected to availability. We always suggest you book in advance.
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WHAT TO EXPECT?
A memorable and relaxing experience that will delight all of your senses.
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WHAT ARE YOUR SERVICE HOURS?
We are open everyday from 11 am to 8 pm.
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WHAT SHOULD I WEAR?
Something comfy! For the massage you would only need to stay in your underwear. We suggest to leave your jewelry at home, you will be asked to please remove it anyway!
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DO YOU OFFER COUPLE'S MASSAGES?
View Massage MenuAny massage may be done side by side with your partner (if requested in the booking). However, we do offer a "Couple's Delight" therapy which includes two 70 min Swedish massages.
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WHAT SHOULD I KNOW?
- Please inform us of any medical conditions, allergies, or injuries.
- Eat lightly before your massage.
- Let us know if you have any focus area preference.
- Avoid the sun after a facial.
- Please keep the serenity of the spa using soft voices at all times.
- Keep hydrated before and after a massage.
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DO YOU MAKE COLLABORATIONS OR WORK WITH INFLUENCERS?
Yes, we do! Please send us a WhatsApp (+529982418650) for inquiries or proposals.
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IS THERE A MAXIMUM CAPACITY?
Yes, at the moment we have a max. capacity of 4 people at the same time. However, for larger groups we can arrange your reservation into smaller groups.
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IS THERE PARKING?
There is public parking in front and around the spa!
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DO I NEED TO PAY A DEPOSIT?
Yes, we ask for a 50% deposit to make a reservation. You can either pay it physically at the spa or through a digital invoice.
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IS THERE SHOWER FACILITIES?
Our apologies, not at the moment. We suggest you join us after a fresh shower for your comodity (although it's not necessary). It also helps your skin absorb all the benefits from the massage oil!
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WHEN SHOULD I ARRIVE?
Please be sure to arrive 15 min before your therapy otherwise your reservation might be subject to availability. Thanks for your understanding!
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DO YOU OFFER IN-HOME SPA SERVICES?
We are currently only taking services at the spa. We will love to welcome you!
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IS TIP INCLUDED?
Gratuities are not included. They are voluntary and left at your discretion.
They Love
CACAO SPA TULUM
Received a massage of a lifetime today at Cacao Spa. Tonita gave the perfect Swedish massage, with noise cancelling headphones to add to the relaxing experience.
